Return & Exchange Policy
Return & Exchange Policy
Return & Exchange Policy At Etoile, we strive to ensure your complete satisfaction with your purchase of ladies' garments. If you encounter any issues with the size of your garment, we're here to help. Exchange Policy: Size Exchange: If you receive your garment and find that the size doesn't fit as expected, you may request an exchange for a different size. Simply contact our customer service team within 3 days of receiving your order to initiate the exchange process. Return Policy: Non-Size Related Issues: Please note that we do not accept returns for reasons other than size-related issues. This includes but is not limited to color discrepancies, style preferences, or change of mind. Conditions for Exchange: Garment must be in its original, unworn condition. Tags must be intact and attached to the garment. Exchange request must be initiated within 3 days of receiving your order. How to Initiate an Exchange: To initiate an exchange due to size issues, please follow these steps: Contact our customer service team at [contact email/phone number] within [number of days] days of receiving your order. Provide your order number and details of the size exchange request. Our team will guide you through the exchange process, including instructions for returning the item. Additional Information: We recommend reviewing our sizing guide before making a purchase to ensure the best fit. Exchanges are subject to product availability. If the requested size is unavailable, store credit or an alternative solution may be offered. Customers are responsible for any return shipping costs associated with size exchanges. If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We're here to help make sure you're completely satisfied with your purchase from Etoile. Thank you for shopping with us! Etoile
